1.1 Age Requirement. You must be at least eighteen (18) years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Authority to Bind. If you are using the Service on behalf of a company, organization, or other entity ("Organization"), you represent and warrant that you have the authority to bind such Organization to these Terms, and "you" and "your" shall refer to both you individually and the Organization.
1.3 Account Accuracy. You agree to provide complete, accurate, and current information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.4 Account Security. You must immediately notify CloseCall at security@closecallpro.ai if you become aware of any unauthorized use of your account or any other breach of security. CloseCall will not be liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.
1.5 One Account Per Person. Each individual may maintain only one (1) active account. Creating multiple accounts to circumvent plan limitations, exploit promotional offers, or for any other purpose is prohibited and may result in termination of all associated accounts.
2.1 Overview. CloseCall is an AI-powered voice sales training platform designed for home service industry professionals. The Service provides simulated voice conversations with AI-generated homeowner personas for the purpose of sales practice, skills development, and performance tracking. The Service is intended solely as a training and practice tool.
2.2 AI-Powered Conversations. The Service utilizes artificial intelligence models provided by third-party providers to generate realistic voice conversations. These conversations are simulated training exercises and do not involve real homeowners, real sales transactions, or real customer interactions.
2.3 Scoring and Analytics. The Service may provide AI-generated performance scores, scorecards, progress tracking, leaderboards, and other analytics features. These features are provided for training and motivational purposes and do not constitute professional performance evaluations, employment assessments, or guarantees of real-world sales outcomes.
2.4 Service Availability. CloseCall will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, emergency updates, third-party service provider outages, or circumstances beyond our reasonable control.
3.1 Subscription Plans. The Service is offered on a subscription basis. Current plans, features, and pricing are described on our website at closecallpro.ai. CloseCall reserves the right to modify plans, features, and pricing at any time, subject to the notice requirements in Section 3.6.
3.2 Recurring Billing. By subscribing to the Service, you authorize CloseCall and its third-party payment processor (currently Stripe, Inc.) to charge the payment method on file on a recurring basis at the then-current subscription rate for your selected plan. Subscriptions are billed in advance on a monthly basis unless otherwise specified.
3.3 Payment Method. You must provide a valid payment method at the time of subscription. You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate. You are responsible for keeping your payment method current. If your payment method is declined, CloseCall reserves the right to suspend or terminate your access to the Service.
3.4 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for all taxes associated with your subscription, except for taxes based on CloseCall's net income.
3.5 No Deductions. All amounts payable under these Terms shall be paid in full without any set-off, counterclaim, deduction, or withholding of any kind.
3.6 Price Changes. CloseCall may change its pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least thirty (30) days' prior written notice via email to the address associated with your account. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.
4.1 Team Plan Overview. CloseCall offers Team Plans that allow an authorized manager ("Manager") to purchase seats for members of their organization ("Team Members"). Team Plans are subject to a minimum seat requirement as specified on our pricing page.
4.2 Manager Authorization. By purchasing a Team Plan, the Manager represents and warrants that they have the authority to: (a) enter into these Terms on behalf of their Organization; (b) invite Team Members to the Service; (c) access aggregate performance data, scorecards, and leaderboard information for Team Members; and (d) authorize the payment of subscription fees for the Team Plan.
4.3 Team Member Consent. The Manager is solely responsible for ensuring that each Team Member is aware of and consents to: (a) the creation of an account on the Service; (b) the collection and processing of their voice data and performance metrics as described in these Terms and our Privacy Policy; and (c) the Manager's access to their performance data, scorecards, and leaderboard standings. CloseCall is not responsible for any disputes between Managers and Team Members regarding data access or usage.
4.4 Seat Management. The Manager is responsible for managing the number of seats on the Team Plan. Additional seats may be added in accordance with the procedures described in the Service. The Manager is billed for all active seats regardless of whether those seats are actively being used by Team Members.
4.5 Invite Links. Team invitations are provided via invite links that have a defined expiration period. The Manager is responsible for the security and distribution of invite links. CloseCall is not responsible for unauthorized access resulting from shared or compromised invite links.
5.1 Trial Period. CloseCall may offer a free trial period for new subscribers. The duration and terms of the free trial will be specified at the time of sign-up. A valid payment method is required to activate a free trial.
5.2 Automatic Conversion. Unless you cancel before the end of the free trial period, your trial will automatically convert to a paid subscription at the then-current rate for your selected plan, and your payment method will be charged accordingly. You will receive a reminder notification prior to the end of your trial period.
5.3 Trial Limitations. CloseCall reserves the right to: (a) limit free trial eligibility to one trial per individual; (b) modify or discontinue free trials at any time; and (c) revoke free trial access for any user who has previously held an account or who we reasonably believe is abusing the trial offer.
6.1 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us at support@closecallpro.ai. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of the period for which you have already paid.
6.2 No Prorated Refunds. Except as required by applicable law, subscription fees are non-refundable, and no prorated refunds or credits will be issued for partial billing periods. If you cancel your subscription, you are not entitled to a refund for any remaining time in your current billing period.
6.3 Cancellation of Team Plans. Cancellation of a Team Plan will terminate access for the Manager and all Team Members at the end of the current billing period. The Manager is responsible for notifying Team Members of the cancellation. Individual Team Members do not have the ability to cancel the Team Plan.
6.4 Refund Exceptions. CloseCall may, in its sole discretion, issue refunds or credits in exceptional circumstances, including but not limited to extended service outages attributable to CloseCall. Any such refunds or credits are provided as a courtesy and do not create an obligation to issue future refunds under similar circumstances.
7.1 License. Subject to your compliance with these Terms, CloseCall grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal or internal business training purposes during the term of your subscription.
7.2 Restrictions. You shall not, and shall not permit any third party to:
8.1 Your Voice Data. The Service involves real-time voice conversations between you and AI-generated personas. By using the Service, you acknowledge and consent to the processing of your voice input during these sessions. Your voice data may be processed in real-time by third-party AI providers (including, without limitation, OpenAI and its affiliates) to generate conversational responses.
8.2 Session Data. CloseCall may collect and store metadata related to your use of the Service, including but not limited to session duration, frequency of use, performance scores, scenario selections, and feature engagement metrics ("Session Data"). Session Data is used to provide, maintain, and improve the Service and to deliver the performance tracking and analytics features of the Service.
8.3 Voice Recording Consent. Certain features of the Service may involve the temporary or persistent processing of your voice data. You hereby consent to such processing. If you do not consent to the processing of your voice data, you must not use the voice features of the Service. CloseCall does not guarantee the permanent storage of voice recordings and may delete such recordings at any time in accordance with its data retention policies as described in our Privacy Policy.
8.4 License to User Content. By submitting, uploading, or transmitting any content to the Service (including voice data, text inputs, feedback, and any other materials) ("User Content"), you grant CloseCall a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, process, adapt, modify, analyze, and create derivative works from your User Content solely for the purposes of: (a) providing and operating the Service; (b) improving and developing the Service and its features; (c) generating aggregated and anonymized analytics and insights; and (d) any other purpose described in our Privacy Policy.
8.5 Anonymized and Aggregated Data. CloseCall may create anonymized and aggregated data derived from your use of the Service ("Aggregated Data"), including aggregated performance metrics, usage patterns, objection handling statistics, and industry benchmarks. Aggregated Data does not personally identify you. CloseCall owns all right, title, and interest in Aggregated Data and may use it for any lawful purpose, including product improvement, industry research, and marketing.
8.6 Feedback. If you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service ("Feedback"), you hereby assign to CloseCall all right, title, and interest in and to such Feedback, and CloseCall is free to use such Feedback without any obligation or compensation to you.
9.1 AI-Generated Content. The Service utilizes artificial intelligence to generate voice conversations, performance scores, and related content. AI-generated outputs are probabilistic in nature and may contain inaccuracies, errors, or outputs that do not reflect real-world conditions. You should not rely on AI-generated content as a substitute for professional sales training, employment evaluation, or business advice.
9.2 No Guarantee of Outcomes. CloseCall does not guarantee that use of the Service will result in any particular sales outcome, close rate improvement, revenue increase, or professional advancement. The Service is a practice tool, and any correlation between use of the Service and real-world performance is not warranted by CloseCall.
9.3 AI Model Limitations. AI models used in the Service are provided by third-party providers and are subject to their own limitations, biases, and errors. CloseCall does not control the underlying behavior of these AI models and disclaims all liability for the outputs they generate. AI personas in the Service are fictional characters and do not represent real individuals or actual customer interactions.
9.4 Not an Employment Tool. The Service is designed as a voluntary training aid. Performance scores, rankings, and leaderboard positions generated by the Service are not intended to be used as the sole or primary basis for employment decisions, including hiring, firing, promotion, demotion, or compensation decisions. Any employer using the Service is solely responsible for ensuring compliance with all applicable labor and employment laws.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated herein by reference. Without limiting the foregoing, you agree not to:
11.1 CloseCall's Ownership. The Service, including all software, code, algorithms, AI models (as implemented in the Service), user interfaces, designs, graphics, text, audio outputs, personas, scenarios, scoring methodologies, and all other elements of the Service (collectively, "CloseCall Materials"), are the exclusive property of CloseCall or its licensors and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the CloseCall Materials except the limited license expressly set forth in Section 7.
11.2 Trademarks. "CloseCall," "CloseCall Pro," the CloseCall logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Contractor Cortex LLC or its affiliates. You shall not use such marks without the prior written permission of CloseCall.
11.3 Third-Party IP. The Service may incorporate third-party software, AI models, and services. All third-party trademarks, service marks, and intellectual property referenced in the Service are the property of their respective owners.
12.1 Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.
12.2 Third-Party Processors. The Service relies on third-party service providers for hosting, payment processing, AI inference, email delivery, and other functions. These third-party processors may have access to your data solely to the extent necessary to perform their services. A current list of material sub-processors is maintained in our Privacy Policy.
12.3 Data Security. CloseCall implements commercially reasonable administrative, technical, and physical safeguards designed to protect the security and confidentiality of your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and CloseCall cannot guarantee absolute security.
12.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please see our Privacy Policy for details on how to exercise your rights.
12.5 Children's Privacy. The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
15.1 Agreement to Arbitrate. You and CloseCall agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.
15.2 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The arbitration shall take place in the State of Arizona, or at another mutually agreed-upon location, or remotely via videoconference as permitted by the AAA rules.
15.3 Arbitration Fees. If CloseCall initiates arbitration, CloseCall will pay all AAA filing and arbitrator fees. If you initiate arbitration, you will be responsible for the initial filing fee as set by the AAA Consumer Arbitration Rules, and CloseCall will pay the remainder of the AAA filing and arbitrator fees. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees and costs to the prevailing party.
15.4 Class Action Waiver. YOU AND CLOSECALL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.
15.5 Exceptions. This arbitration agreement does not apply to: (a) individual actions brought in small claims court; (b) claims for injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; or (c) any claims that applicable law prohibits from being subject to mandatory arbitration.
15.6 Opt-Out Right. You may opt out of this arbitration provision by sending written notice to CloseCall at legal@closecallpro.ai within thirty (30) days of your initial acceptance of these Terms. Your notice must include your name, mailing address, email address associated with your account, and a clear statement that you wish to opt out of the arbitration clause. If you opt out, you and CloseCall agree to submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
15.7 Survival. This Section 15 shall survive termination of these Terms and your use of the Service.
You agree to indemnify, defend, and hold harmless CloseCall, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any User Content you submit to the Service; (e) your violation of any applicable law or regulation; or (f) in the case of a Manager, any failure to obtain necessary consents from Team Members as required by Section 4.3.
17.1 Termination by CloseCall. CloseCall may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: (a) violation of these Terms; (b) a request by law enforcement or a government agency; (c) unexpected technical or security issues; (d) extended periods of inactivity; (e) non-payment of subscription fees; or (f) discontinuation of the Service.
17.2 Termination by You. You may terminate your account at any time by canceling your subscription through your account settings and ceasing all use of the Service.
17.3 Effect of Termination. Upon termination: (a) all licenses and rights granted to you under these Terms will immediately cease; (b) you must immediately cease all use of the Service; (c) any outstanding fees owed to CloseCall prior to termination remain payable; and (d) CloseCall may delete your account data in accordance with its data retention policies as described in our Privacy Policy.
17.4 Survival. The following Sections shall survive termination of these Terms: Sections 6 (Cancellation and Refunds), 8 (User Content and Voice Data), 11 (Intellectual Property), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Binding Arbitration and Class Action Waiver), 16 (Indemnification), 17.3 (Effect of Termination), 17.4 (Survival), 19 (Governing Law), and 20 (General Provisions).
18.1 Right to Modify. CloseCall reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on our website with a revised "Last Updated" date; and (b) sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.
18.2 Acceptance of Changes. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to cancel your subscription and discontinue use of the Service prior to the effective date of the changes.
These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Subject to Section 15 (Binding Arbitration), the exclusive jurisdiction and venue for any legal proceeding arising out of these Terms shall be the state and federal courts located in Maricopa County, Arizona, and you and CloseCall each consent to the personal jurisdiction of such courts.
20.1 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and CloseCall regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
20.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
20.3 Waiver. The failure of CloseCall to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CloseCall.
20.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without CloseCall's prior written consent. CloseCall may assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
20.5 Force Majeure. CloseCall shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, government actions, power failures, Internet disturbances, or actions or omissions of third-party service providers.
20.6 Notices. Any notices required or permitted under these Terms shall be provided: (a) by CloseCall, via email to the address associated with your account or by posting on the Service; and (b) by you, via email to legal@closecallpro.ai. Notices shall be deemed received upon transmission if sent by email.
20.7 Electronic Communications. By using the Service, you consent to receive communications from CloseCall electronically, including emails, push notifications, and notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
20.8 No Third-Party Beneficiaries. These Terms are for the benefit of, and enforceable by, the parties hereto and their respective successors and permitted assigns. Nothing herein shall create any third-party beneficiary rights.
20.9 Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms, please contact us at:
Contractor Cortex LLC d/b/a CloseCall
Email: privacy@closecallpro.ai
Support: support@closecallpro.aioctype html>
1.1 Age Requirement. You must be at least eighteen (18) years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Authority to Bind. If you are using the Service on behalf of a company, organization, or other entity ("Organization"), you represent and warrant that you have the authority to bind such Organization to these Terms, and "you" and "your" shall refer to both you individually and the Organization.
1.3 Account Accuracy. You agree to provide complete, accurate, and current information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.4 Account Security. You must immediately notify CloseCall at security@closecallpro.ai if you become aware of any unauthorized use of your account or any other breach of security. CloseCall will not be liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.
1.5 One Account Per Person. Each individual may maintain only one (1) active account. Creating multiple accounts to circumvent plan limitations, exploit promotional offers, or for any other purpose is prohibited and may result in termination of all associated accounts.
2.1 Overview. CloseCall is an AI-powered voice sales training platform designed for home service industry professionals. The Service provides simulated voice conversations with AI-generated homeowner personas for the purpose of sales practice, skills development, and performance tracking. The Service is intended solely as a training and practice tool.
2.2 AI-Powered Conversations. The Service utilizes artificial intelligence models provided by third-party providers to generate realistic voice conversations. These conversations are simulated training exercises and do not involve real homeowners, real sales transactions, or real customer interactions.
2.3 Scoring and Analytics. The Service may provide AI-generated performance scores, scorecards, progress tracking, leaderboards, and other analytics features. These features are provided for training and motivational purposes and do not constitute professional performance evaluations, employment assessments, or guarantees of real-world sales outcomes.
2.4 Service Availability. CloseCall will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, emergency updates, third-party service provider outages, or circumstances beyond our reasonable control.
3.1 Subscription Plans. The Service is offered on a subscription basis. Current plans, features, and pricing are described on our website at closecallpro.ai. CloseCall reserves the right to modify plans, features, and pricing at any time, subject to the notice requirements in Section 3.6.
3.2 Recurring Billing. By subscribing to the Service, you authorize CloseCall and its third-party payment processor (currently Stripe, Inc.) to charge the payment method on file on a recurring basis at the then-current subscription rate for your selected plan. Subscriptions are billed in advance on a monthly basis unless otherwise specified.
3.3 Payment Method. You must provide a valid payment method at the time of subscription. You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate. You are responsible for keeping your payment method current. If your payment method is declined, CloseCall reserves the right to suspend or terminate your access to the Service.
3.4 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for all taxes associated with your subscription, except for taxes based on CloseCall's net income.
3.5 No Deductions. All amounts payable under these Terms shall be paid in full without any set-off, counterclaim, deduction, or withholding of any kind.
3.6 Price Changes. CloseCall may change its pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least thirty (30) days' prior written notice via email to the address associated with your account. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.
4.1 Team Plan Overview. CloseCall offers Team Plans that allow an authorized manager ("Manager") to purchase seats for members of their organization ("Team Members"). Team Plans are subject to a minimum seat requirement as specified on our pricing page.
4.2 Manager Authorization. By purchasing a Team Plan, the Manager represents and warrants that they have the authority to: (a) enter into these Terms on behalf of their Organization; (b) invite Team Members to the Service; (c) access aggregate performance data, scorecards, and leaderboard information for Team Members; and (d) authorize the payment of subscription fees for the Team Plan.
4.3 Team Member Consent. The Manager is solely responsible for ensuring that each Team Member is aware of and consents to: (a) the creation of an account on the Service; (b) the collection and processing of their voice data and performance metrics as described in these Terms and our Privacy Policy; and (c) the Manager's access to their performance data, scorecards, and leaderboard standings. CloseCall is not responsible for any disputes between Managers and Team Members regarding data access or usage.
4.4 Seat Management. The Manager is responsible for managing the number of seats on the Team Plan. Additional seats may be added in accordance with the procedures described in the Service. The Manager is billed for all active seats regardless of whether those seats are actively being used by Team Members.
4.5 Invite Links. Team invitations are provided via invite links that have a defined expiration period. The Manager is responsible for the security and distribution of invite links. CloseCall is not responsible for unauthorized access resulting from shared or compromised invite links.
5.1 Trial Period. CloseCall may offer a free trial period for new subscribers. The duration and terms of the free trial will be specified at the time of sign-up. A valid payment method is required to activate a free trial.
5.2 Automatic Conversion. Unless you cancel before the end of the free trial period, your trial will automatically convert to a paid subscription at the then-current rate for your selected plan, and your payment method will be charged accordingly. You will receive a reminder notification prior to the end of your trial period.
5.3 Trial Limitations. CloseCall reserves the right to: (a) limit free trial eligibility to one trial per individual; (b) modify or discontinue free trials at any time; and (c) revoke free trial access for any user who has previously held an account or who we reasonably believe is abusing the trial offer.
6.1 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us at support@closecallpro.ai. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of the period for which you have already paid.
6.2 No Prorated Refunds. Except as required by applicable law, subscription fees are non-refundable, and no prorated refunds or credits will be issued for partial billing periods. If you cancel your subscription, you are not entitled to a refund for any remaining time in your current billing period.
6.3 Cancellation of Team Plans. Cancellation of a Team Plan will terminate access for the Manager and all Team Members at the end of the current billing period. The Manager is responsible for notifying Team Members of the cancellation. Individual Team Members do not have the ability to cancel the Team Plan.
6.4 Refund Exceptions. CloseCall may, in its sole discretion, issue refunds or credits in exceptional circumstances, including but not limited to extended service outages attributable to CloseCall. Any such refunds or credits are provided as a courtesy and do not create an obligation to issue future refunds under similar circumstances.
7.1 License. Subject to your compliance with these Terms, CloseCall grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal or internal business training purposes during the term of your subscription.
7.2 Restrictions. You shall not, and shall not permit any third party to:
8.1 Your Voice Data. The Service involves real-time voice conversations between you and AI-generated personas. By using the Service, you acknowledge and consent to the processing of your voice input during these sessions. Your voice data may be processed in real-time by third-party AI providers (including, without limitation, OpenAI and its affiliates) to generate conversational responses.
8.2 Session Data. CloseCall may collect and store metadata related to your use of the Service, including but not limited to session duration, frequency of use, performance scores, scenario selections, and feature engagement metrics ("Session Data"). Session Data is used to provide, maintain, and improve the Service and to deliver the performance tracking and analytics features of the Service.
8.3 Voice Recording Consent. Certain features of the Service may involve the temporary or persistent processing of your voice data. You hereby consent to such processing. If you do not consent to the processing of your voice data, you must not use the voice features of the Service. CloseCall does not guarantee the permanent storage of voice recordings and may delete such recordings at any time in accordance with its data retention policies as described in our Privacy Policy.
8.4 License to User Content. By submitting, uploading, or transmitting any content to the Service (including voice data, text inputs, feedback, and any other materials) ("User Content"), you grant CloseCall a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, process, adapt, modify, analyze, and create derivative works from your User Content solely for the purposes of: (a) providing and operating the Service; (b) improving and developing the Service and its features; (c) generating aggregated and anonymized analytics and insights; and (d) any other purpose described in our Privacy Policy.
8.5 Anonymized and Aggregated Data. CloseCall may create anonymized and aggregated data derived from your use of the Service ("Aggregated Data"), including aggregated performance metrics, usage patterns, objection handling statistics, and industry benchmarks. Aggregated Data does not personally identify you. CloseCall owns all right, title, and interest in Aggregated Data and may use it for any lawful purpose, including product improvement, industry research, and marketing.
8.6 Feedback. If you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service ("Feedback"), you hereby assign to CloseCall all right, title, and interest in and to such Feedback, and CloseCall is free to use such Feedback without any obligation or compensation to you.
9.1 AI-Generated Content. The Service utilizes artificial intelligence to generate voice conversations, performance scores, and related content. AI-generated outputs are probabilistic in nature and may contain inaccuracies, errors, or outputs that do not reflect real-world conditions. You should not rely on AI-generated content as a substitute for professional sales training, employment evaluation, or business advice.
9.2 No Guarantee of Outcomes. CloseCall does not guarantee that use of the Service will result in any particular sales outcome, close rate improvement, revenue increase, or professional advancement. The Service is a practice tool, and any correlation between use of the Service and real-world performance is not warranted by CloseCall.
9.3 AI Model Limitations. AI models used in the Service are provided by third-party providers and are subject to their own limitations, biases, and errors. CloseCall does not control the underlying behavior of these AI models and disclaims all liability for the outputs they generate. AI personas in the Service are fictional characters and do not represent real individuals or actual customer interactions.
9.4 Not an Employment Tool. The Service is designed as a voluntary training aid. Performance scores, rankings, and leaderboard positions generated by the Service are not intended to be used as the sole or primary basis for employment decisions, including hiring, firing, promotion, demotion, or compensation decisions. Any employer using the Service is solely responsible for ensuring compliance with all applicable labor and employment laws.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated herein by reference. Without limiting the foregoing, you agree not to:
11.1 CloseCall's Ownership. The Service, including all software, code, algorithms, AI models (as implemented in the Service), user interfaces, designs, graphics, text, audio outputs, personas, scenarios, scoring methodologies, and all other elements of the Service (collectively, "CloseCall Materials"), are the exclusive property of CloseCall or its licensors and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the CloseCall Materials except the limited license expressly set forth in Section 7.
11.2 Trademarks. "CloseCall," "CloseCall Pro," the CloseCall logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Contractor Cortex LLC or its affiliates. You shall not use such marks without the prior written permission of CloseCall.
11.3 Third-Party IP. The Service may incorporate third-party software, AI models, and services. All third-party trademarks, service marks, and intellectual property referenced in the Service are the property of their respective owners.
12.1 Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.
12.2 Third-Party Processors. The Service relies on third-party service providers for hosting, payment processing, AI inference, email delivery, and other functions. These third-party processors may have access to your data solely to the extent necessary to perform their services. A current list of material sub-processors is maintained in our Privacy Policy.
12.3 Data Security. CloseCall implements commercially reasonable administrative, technical, and physical safeguards designed to protect the security and confidentiality of your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and CloseCall cannot guarantee absolute security.
12.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please see our Privacy Policy for details on how to exercise your rights.
12.5 Children's Privacy. The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
15.1 Agreement to Arbitrate. You and CloseCall agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.
15.2 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The arbitration shall take place in the State of Arizona, or at another mutually agreed-upon location, or remotely via videoconference as permitted by the AAA rules.
15.3 Arbitration Fees. If CloseCall initiates arbitration, CloseCall will pay all AAA filing and arbitrator fees. If you initiate arbitration, you will be responsible for the initial filing fee as set by the AAA Consumer Arbitration Rules, and CloseCall will pay the remainder of the AAA filing and arbitrator fees. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees and costs to the prevailing party.
15.4 Class Action Waiver. YOU AND CLOSECALL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.
15.5 Exceptions. This arbitration agreement does not apply to: (a) individual actions brought in small claims court; (b) claims for injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; or (c) any claims that applicable law prohibits from being subject to mandatory arbitration.
15.6 Opt-Out Right. You may opt out of this arbitration provision by sending written notice to CloseCall at legal@closecallpro.ai within thirty (30) days of your initial acceptance of these Terms. Your notice must include your name, mailing address, email address associated with your account, and a clear statement that you wish to opt out of the arbitration clause. If you opt out, you and CloseCall agree to submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
15.7 Survival. This Section 15 shall survive termination of these Terms and your use of the Service.
You agree to indemnify, defend, and hold harmless CloseCall, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any User Content you submit to the Service; (e) your violation of any applicable law or regulation; or (f) in the case of a Manager, any failure to obtain necessary consents from Team Members as required by Section 4.3.
17.1 Termination by CloseCall. CloseCall may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: (a) violation of these Terms; (b) a request by law enforcement or a government agency; (c) unexpected technical or security issues; (d) extended periods of inactivity; (e) non-payment of subscription fees; or (f) discontinuation of the Service.
17.2 Termination by You. You may terminate your account at any time by canceling your subscription through your account settings and ceasing all use of the Service.
17.3 Effect of Termination. Upon termination: (a) all licenses and rights granted to you under these Terms will immediately cease; (b) you must immediately cease all use of the Service; (c) any outstanding fees owed to CloseCall prior to termination remain payable; and (d) CloseCall may delete your account data in accordance with its data retention policies as described in our Privacy Policy.
17.4 Survival. The following Sections shall survive termination of these Terms: Sections 6 (Cancellation and Refunds), 8 (User Content and Voice Data), 11 (Intellectual Property), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Binding Arbitration and Class Action Waiver), 16 (Indemnification), 17.3 (Effect of Termination), 17.4 (Survival), 19 (Governing Law), and 20 (General Provisions).
18.1 Right to Modify. CloseCall reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on our website with a revised "Last Updated" date; and (b) sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.
18.2 Acceptance of Changes. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to cancel your subscription and discontinue use of the Service prior to the effective date of the changes.
These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Subject to Section 15 (Binding Arbitration), the exclusive jurisdiction and venue for any legal proceeding arising out of these Terms shall be the state and federal courts located in Maricopa County, Arizona, and you and CloseCall each consent to the personal jurisdiction of such courts.
20.1 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and CloseCall regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
20.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
20.3 Waiver. The failure of CloseCall to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CloseCall.
20.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without CloseCall's prior written consent. CloseCall may assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
20.5 Force Majeure. CloseCall shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, government actions, power failures, Internet disturbances, or actions or omissions of third-party service providers.
20.6 Notices. Any notices required or permitted under these Terms shall be provided: (a) by CloseCall, via email to the address associated with your account or by posting on the Service; and (b) by you, via email to legal@closecallpro.ai. Notices shall be deemed received upon transmission if sent by email.
20.7 Electronic Communications. By using the Service, you consent to receive communications from CloseCall electronically, including emails, push notifications, and notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
20.8 No Third-Party Beneficiaries. These Terms are for the benefit of, and enforceable by, the parties hereto and their respective successors and permitted assigns. Nothing herein shall create any third-party beneficiary rights.
20.9 Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms, please contact us at:
Contractor Cortex LLC d/b/a CloseCall
Email: privacy@closecallpro.ai
Support: support@closecallpro.aioctype html>
1.1 Age Requirement. You must be at least eighteen (18) years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Authority to Bind. If you are using the Service on behalf of a company, organization, or other entity ("Organization"), you represent and warrant that you have the authority to bind such Organization to these Terms, and "you" and "your" shall refer to both you individually and the Organization.
1.3 Account Accuracy. You agree to provide complete, accurate, and current information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.4 Account Security. You must immediately notify CloseCall at security@closecallpro.ai if you become aware of any unauthorized use of your account or any other breach of security. CloseCall will not be liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.
1.5 One Account Per Person. Each individual may maintain only one (1) active account. Creating multiple accounts to circumvent plan limitations, exploit promotional offers, or for any other purpose is prohibited and may result in termination of all associated accounts.
2.1 Overview. CloseCall is an AI-powered voice sales training platform designed for home service industry professionals. The Service provides simulated voice conversations with AI-generated homeowner personas for the purpose of sales practice, skills development, and performance tracking. The Service is intended solely as a training and practice tool.
2.2 AI-Powered Conversations. The Service utilizes artificial intelligence models provided by third-party providers to generate realistic voice conversations. These conversations are simulated training exercises and do not involve real homeowners, real sales transactions, or real customer interactions.
2.3 Scoring and Analytics. The Service may provide AI-generated performance scores, scorecards, progress tracking, leaderboards, and other analytics features. These features are provided for training and motivational purposes and do not constitute professional performance evaluations, employment assessments, or guarantees of real-world sales outcomes.
2.4 Service Availability. CloseCall will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, emergency updates, third-party service provider outages, or circumstances beyond our reasonable control.
3.1 Subscription Plans. The Service is offered on a subscription basis. Current plans, features, and pricing are described on our website at closecallpro.ai. CloseCall reserves the right to modify plans, features, and pricing at any time, subject to the notice requirements in Section 3.6.
3.2 Recurring Billing. By subscribing to the Service, you authorize CloseCall and its third-party payment processor (currently Stripe, Inc.) to charge the payment method on file on a recurring basis at the then-current subscription rate for your selected plan. Subscriptions are billed in advance on a monthly basis unless otherwise specified.
3.3 Payment Method. You must provide a valid payment method at the time of subscription. You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate. You are responsible for keeping your payment method current. If your payment method is declined, CloseCall reserves the right to suspend or terminate your access to the Service.
3.4 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for all taxes associated with your subscription, except for taxes based on CloseCall's net income.
3.5 No Deductions. All amounts payable under these Terms shall be paid in full without any set-off, counterclaim, deduction, or withholding of any kind.
3.6 Price Changes. CloseCall may change its pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least thirty (30) days' prior written notice via email to the address associated with your account. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.
4.1 Team Plan Overview. CloseCall offers Team Plans that allow an authorized manager ("Manager") to purchase seats for members of their organization ("Team Members"). Team Plans are subject to a minimum seat requirement as specified on our pricing page.
4.2 Manager Authorization. By purchasing a Team Plan, the Manager represents and warrants that they have the authority to: (a) enter into these Terms on behalf of their Organization; (b) invite Team Members to the Service; (c) access aggregate performance data, scorecards, and leaderboard information for Team Members; and (d) authorize the payment of subscription fees for the Team Plan.
4.3 Team Member Consent. The Manager is solely responsible for ensuring that each Team Member is aware of and consents to: (a) the creation of an account on the Service; (b) the collection and processing of their voice data and performance metrics as described in these Terms and our Privacy Policy; and (c) the Manager's access to their performance data, scorecards, and leaderboard standings. CloseCall is not responsible for any disputes between Managers and Team Members regarding data access or usage.
4.4 Seat Management. The Manager is responsible for managing the number of seats on the Team Plan. Additional seats may be added in accordance with the procedures described in the Service. The Manager is billed for all active seats regardless of whether those seats are actively being used by Team Members.
4.5 Invite Links. Team invitations are provided via invite links that have a defined expiration period. The Manager is responsible for the security and distribution of invite links. CloseCall is not responsible for unauthorized access resulting from shared or compromised invite links.
5.1 Trial Period. CloseCall may offer a free trial period for new subscribers. The duration and terms of the free trial will be specified at the time of sign-up. A valid payment method is required to activate a free trial.
5.2 Automatic Conversion. Unless you cancel before the end of the free trial period, your trial will automatically convert to a paid subscription at the then-current rate for your selected plan, and your payment method will be charged accordingly. You will receive a reminder notification prior to the end of your trial period.
5.3 Trial Limitations. CloseCall reserves the right to: (a) limit free trial eligibility to one trial per individual; (b) modify or discontinue free trials at any time; and (c) revoke free trial access for any user who has previously held an account or who we reasonably believe is abusing the trial offer.
6.1 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us at support@closecallpro.ai. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of the period for which you have already paid.
6.2 No Prorated Refunds. Except as required by applicable law, subscription fees are non-refundable, and no prorated refunds or credits will be issued for partial billing periods. If you cancel your subscription, you are not entitled to a refund for any remaining time in your current billing period.
6.3 Cancellation of Team Plans. Cancellation of a Team Plan will terminate access for the Manager and all Team Members at the end of the current billing period. The Manager is responsible for notifying Team Members of the cancellation. Individual Team Members do not have the ability to cancel the Team Plan.
6.4 Refund Exceptions. CloseCall may, in its sole discretion, issue refunds or credits in exceptional circumstances, including but not limited to extended service outages attributable to CloseCall. Any such refunds or credits are provided as a courtesy and do not create an obligation to issue future refunds under similar circumstances.
7.1 License. Subject to your compliance with these Terms, CloseCall grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal or internal business training purposes during the term of your subscription.
7.2 Restrictions. You shall not, and shall not permit any third party to:
8.1 Your Voice Data. The Service involves real-time voice conversations between you and AI-generated personas. By using the Service, you acknowledge and consent to the processing of your voice input during these sessions. Your voice data may be processed in real-time by third-party AI providers (including, without limitation, OpenAI and its affiliates) to generate conversational responses.
8.2 Session Data. CloseCall may collect and store metadata related to your use of the Service, including but not limited to session duration, frequency of use, performance scores, scenario selections, and feature engagement metrics ("Session Data"). Session Data is used to provide, maintain, and improve the Service and to deliver the performance tracking and analytics features of the Service.
8.3 Voice Recording Consent. Certain features of the Service may involve the temporary or persistent processing of your voice data. You hereby consent to such processing. If you do not consent to the processing of your voice data, you must not use the voice features of the Service. CloseCall does not guarantee the permanent storage of voice recordings and may delete such recordings at any time in accordance with its data retention policies as described in our Privacy Policy.
8.4 License to User Content. By submitting, uploading, or transmitting any content to the Service (including voice data, text inputs, feedback, and any other materials) ("User Content"), you grant CloseCall a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, process, adapt, modify, analyze, and create derivative works from your User Content solely for the purposes of: (a) providing and operating the Service; (b) improving and developing the Service and its features; (c) generating aggregated and anonymized analytics and insights; and (d) any other purpose described in our Privacy Policy.
8.5 Anonymized and Aggregated Data. CloseCall may create anonymized and aggregated data derived from your use of the Service ("Aggregated Data"), including aggregated performance metrics, usage patterns, objection handling statistics, and industry benchmarks. Aggregated Data does not personally identify you. CloseCall owns all right, title, and interest in Aggregated Data and may use it for any lawful purpose, including product improvement, industry research, and marketing.
8.6 Feedback. If you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service ("Feedback"), you hereby assign to CloseCall all right, title, and interest in and to such Feedback, and CloseCall is free to use such Feedback without any obligation or compensation to you.
9.1 AI-Generated Content. The Service utilizes artificial intelligence to generate voice conversations, performance scores, and related content. AI-generated outputs are probabilistic in nature and may contain inaccuracies, errors, or outputs that do not reflect real-world conditions. You should not rely on AI-generated content as a substitute for professional sales training, employment evaluation, or business advice.
9.2 No Guarantee of Outcomes. CloseCall does not guarantee that use of the Service will result in any particular sales outcome, close rate improvement, revenue increase, or professional advancement. The Service is a practice tool, and any correlation between use of the Service and real-world performance is not warranted by CloseCall.
9.3 AI Model Limitations. AI models used in the Service are provided by third-party providers and are subject to their own limitations, biases, and errors. CloseCall does not control the underlying behavior of these AI models and disclaims all liability for the outputs they generate. AI personas in the Service are fictional characters and do not represent real individuals or actual customer interactions.
9.4 Not an Employment Tool. The Service is designed as a voluntary training aid. Performance scores, rankings, and leaderboard positions generated by the Service are not intended to be used as the sole or primary basis for employment decisions, including hiring, firing, promotion, demotion, or compensation decisions. Any employer using the Service is solely responsible for ensuring compliance with all applicable labor and employment laws.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated herein by reference. Without limiting the foregoing, you agree not to:
11.1 CloseCall's Ownership. The Service, including all software, code, algorithms, AI models (as implemented in the Service), user interfaces, designs, graphics, text, audio outputs, personas, scenarios, scoring methodologies, and all other elements of the Service (collectively, "CloseCall Materials"), are the exclusive property of CloseCall or its licensors and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the CloseCall Materials except the limited license expressly set forth in Section 7.
11.2 Trademarks. "CloseCall," "CloseCall Pro," the CloseCall logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Contractor Cortex LLC or its affiliates. You shall not use such marks without the prior written permission of CloseCall.
11.3 Third-Party IP. The Service may incorporate third-party software, AI models, and services. All third-party trademarks, service marks, and intellectual property referenced in the Service are the property of their respective owners.
12.1 Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.
12.2 Third-Party Processors. The Service relies on third-party service providers for hosting, payment processing, AI inference, email delivery, and other functions. These third-party processors may have access to your data solely to the extent necessary to perform their services. A current list of material sub-processors is maintained in our Privacy Policy.
12.3 Data Security. CloseCall implements commercially reasonable administrative, technical, and physical safeguards designed to protect the security and confidentiality of your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and CloseCall cannot guarantee absolute security.
12.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please see our Privacy Policy for details on how to exercise your rights.
12.5 Children's Privacy. The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
15.1 Agreement to Arbitrate. You and CloseCall agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.
15.2 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The arbitration shall take place in the State of Arizona, or at another mutually agreed-upon location, or remotely via videoconference as permitted by the AAA rules.
15.3 Arbitration Fees. If CloseCall initiates arbitration, CloseCall will pay all AAA filing and arbitrator fees. If you initiate arbitration, you will be responsible for the initial filing fee as set by the AAA Consumer Arbitration Rules, and CloseCall will pay the remainder of the AAA filing and arbitrator fees. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees and costs to the prevailing party.
15.4 Class Action Waiver. YOU AND CLOSECALL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.
15.5 Exceptions. This arbitration agreement does not apply to: (a) individual actions brought in small claims court; (b) claims for injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; or (c) any claims that applicable law prohibits from being subject to mandatory arbitration.
15.6 Opt-Out Right. You may opt out of this arbitration provision by sending written notice to CloseCall at legal@closecallpro.ai within thirty (30) days of your initial acceptance of these Terms. Your notice must include your name, mailing address, email address associated with your account, and a clear statement that you wish to opt out of the arbitration clause. If you opt out, you and CloseCall agree to submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
15.7 Survival. This Section 15 shall survive termination of these Terms and your use of the Service.
You agree to indemnify, defend, and hold harmless CloseCall, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any User Content you submit to the Service; (e) your violation of any applicable law or regulation; or (f) in the case of a Manager, any failure to obtain necessary consents from Team Members as required by Section 4.3.
17.1 Termination by CloseCall. CloseCall may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: (a) violation of these Terms; (b) a request by law enforcement or a government agency; (c) unexpected technical or security issues; (d) extended periods of inactivity; (e) non-payment of subscription fees; or (f) discontinuation of the Service.
17.2 Termination by You. You may terminate your account at any time by canceling your subscription through your account settings and ceasing all use of the Service.
17.3 Effect of Termination. Upon termination: (a) all licenses and rights granted to you under these Terms will immediately cease; (b) you must immediately cease all use of the Service; (c) any outstanding fees owed to CloseCall prior to termination remain payable; and (d) CloseCall may delete your account data in accordance with its data retention policies as described in our Privacy Policy.
17.4 Survival. The following Sections shall survive termination of these Terms: Sections 6 (Cancellation and Refunds), 8 (User Content and Voice Data), 11 (Intellectual Property), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Binding Arbitration and Class Action Waiver), 16 (Indemnification), 17.3 (Effect of Termination), 17.4 (Survival), 19 (Governing Law), and 20 (General Provisions).
18.1 Right to Modify. CloseCall reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on our website with a revised "Last Updated" date; and (b) sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.
18.2 Acceptance of Changes. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to cancel your subscription and discontinue use of the Service prior to the effective date of the changes.
These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Subject to Section 15 (Binding Arbitration), the exclusive jurisdiction and venue for any legal proceeding arising out of these Terms shall be the state and federal courts located in Maricopa County, Arizona, and you and CloseCall each consent to the personal jurisdiction of such courts.
20.1 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and CloseCall regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
20.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
20.3 Waiver. The failure of CloseCall to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CloseCall.
20.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without CloseCall's prior written consent. CloseCall may assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
20.5 Force Majeure. CloseCall shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, government actions, power failures, Internet disturbances, or actions or omissions of third-party service providers.
20.6 Notices. Any notices required or permitted under these Terms shall be provided: (a) by CloseCall, via email to the address associated with your account or by posting on the Service; and (b) by you, via email to legal@closecallpro.ai. Notices shall be deemed received upon transmission if sent by email.
20.7 Electronic Communications. By using the Service, you consent to receive communications from CloseCall electronically, including emails, push notifications, and notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
20.8 No Third-Party Beneficiaries. These Terms are for the benefit of, and enforceable by, the parties hereto and their respective successors and permitted assigns. Nothing herein shall create any third-party beneficiary rights.
20.9 Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms, please contact us at:
Contractor Cortex LLC d/b/a CloseCall
Email: privacy@closecallpro.ai
Support: support@closecallpro.aioctype html>
1.1 Age Requirement. You must be at least eighteen (18) years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Authority to Bind. If you are using the Service on behalf of a company, organization, or other entity ("Organization"), you represent and warrant that you have the authority to bind such Organization to these Terms, and "you" and "your" shall refer to both you individually and the Organization.
1.3 Account Accuracy. You agree to provide complete, accurate, and current information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.4 Account Security. You must immediately notify CloseCall at security@closecallpro.ai if you become aware of any unauthorized use of your account or any other breach of security. CloseCall will not be liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.
1.5 One Account Per Person. Each individual may maintain only one (1) active account. Creating multiple accounts to circumvent plan limitations, exploit promotional offers, or for any other purpose is prohibited and may result in termination of all associated accounts.
2.1 Overview. CloseCall is an AI-powered voice sales training platform designed for home service industry professionals. The Service provides simulated voice conversations with AI-generated homeowner personas for the purpose of sales practice, skills development, and performance tracking. The Service is intended solely as a training and practice tool.
2.2 AI-Powered Conversations. The Service utilizes artificial intelligence models provided by third-party providers to generate realistic voice conversations. These conversations are simulated training exercises and do not involve real homeowners, real sales transactions, or real customer interactions.
2.3 Scoring and Analytics. The Service may provide AI-generated performance scores, scorecards, progress tracking, leaderboards, and other analytics features. These features are provided for training and motivational purposes and do not constitute professional performance evaluations, employment assessments, or guarantees of real-world sales outcomes.
2.4 Service Availability. CloseCall will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, emergency updates, third-party service provider outages, or circumstances beyond our reasonable control.
3.1 Subscription Plans. The Service is offered on a subscription basis. Current plans, features, and pricing are described on our website at closecallpro.ai. CloseCall reserves the right to modify plans, features, and pricing at any time, subject to the notice requirements in Section 3.6.
3.2 Recurring Billing. By subscribing to the Service, you authorize CloseCall and its third-party payment processor (currently Stripe, Inc.) to charge the payment method on file on a recurring basis at the then-current subscription rate for your selected plan. Subscriptions are billed in advance on a monthly basis unless otherwise specified.
3.3 Payment Method. You must provide a valid payment method at the time of subscription. You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate. You are responsible for keeping your payment method current. If your payment method is declined, CloseCall reserves the right to suspend or terminate your access to the Service.
3.4 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for all taxes associated with your subscription, except for taxes based on CloseCall's net income.
3.5 No Deductions. All amounts payable under these Terms shall be paid in full without any set-off, counterclaim, deduction, or withholding of any kind.
3.6 Price Changes. CloseCall may change its pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least thirty (30) days' prior written notice via email to the address associated with your account. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.
4.1 Team Plan Overview. CloseCall offers Team Plans that allow an authorized manager ("Manager") to purchase seats for members of their organization ("Team Members"). Team Plans are subject to a minimum seat requirement as specified on our pricing page.
4.2 Manager Authorization. By purchasing a Team Plan, the Manager represents and warrants that they have the authority to: (a) enter into these Terms on behalf of their Organization; (b) invite Team Members to the Service; (c) access aggregate performance data, scorecards, and leaderboard information for Team Members; and (d) authorize the payment of subscription fees for the Team Plan.
4.3 Team Member Consent. The Manager is solely responsible for ensuring that each Team Member is aware of and consents to: (a) the creation of an account on the Service; (b) the collection and processing of their voice data and performance metrics as described in these Terms and our Privacy Policy; and (c) the Manager's access to their performance data, scorecards, and leaderboard standings. CloseCall is not responsible for any disputes between Managers and Team Members regarding data access or usage.
4.4 Seat Management. The Manager is responsible for managing the number of seats on the Team Plan. Additional seats may be added in accordance with the procedures described in the Service. The Manager is billed for all active seats regardless of whether those seats are actively being used by Team Members.
4.5 Invite Links. Team invitations are provided via invite links that have a defined expiration period. The Manager is responsible for the security and distribution of invite links. CloseCall is not responsible for unauthorized access resulting from shared or compromised invite links.
5.1 Trial Period. CloseCall may offer a free trial period for new subscribers. The duration and terms of the free trial will be specified at the time of sign-up. A valid payment method is required to activate a free trial.
5.2 Automatic Conversion. Unless you cancel before the end of the free trial period, your trial will automatically convert to a paid subscription at the then-current rate for your selected plan, and your payment method will be charged accordingly. You will receive a reminder notification prior to the end of your trial period.
5.3 Trial Limitations. CloseCall reserves the right to: (a) limit free trial eligibility to one trial per individual; (b) modify or discontinue free trials at any time; and (c) revoke free trial access for any user who has previously held an account or who we reasonably believe is abusing the trial offer.
6.1 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us at support@closecallpro.ai. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of the period for which you have already paid.
6.2 No Prorated Refunds. Except as required by applicable law, subscription fees are non-refundable, and no prorated refunds or credits will be issued for partial billing periods. If you cancel your subscription, you are not entitled to a refund for any remaining time in your current billing period.
6.3 Cancellation of Team Plans. Cancellation of a Team Plan will terminate access for the Manager and all Team Members at the end of the current billing period. The Manager is responsible for notifying Team Members of the cancellation. Individual Team Members do not have the ability to cancel the Team Plan.
6.4 Refund Exceptions. CloseCall may, in its sole discretion, issue refunds or credits in exceptional circumstances, including but not limited to extended service outages attributable to CloseCall. Any such refunds or credits are provided as a courtesy and do not create an obligation to issue future refunds under similar circumstances.
7.1 License. Subject to your compliance with these Terms, CloseCall grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal or internal business training purposes during the term of your subscription.
7.2 Restrictions. You shall not, and shall not permit any third party to:
8.1 Your Voice Data. The Service involves real-time voice conversations between you and AI-generated personas. By using the Service, you acknowledge and consent to the processing of your voice input during these sessions. Your voice data may be processed in real-time by third-party AI providers (including, without limitation, OpenAI and its affiliates) to generate conversational responses.
8.2 Session Data. CloseCall may collect and store metadata related to your use of the Service, including but not limited to session duration, frequency of use, performance scores, scenario selections, and feature engagement metrics ("Session Data"). Session Data is used to provide, maintain, and improve the Service and to deliver the performance tracking and analytics features of the Service.
8.3 Voice Recording Consent. Certain features of the Service may involve the temporary or persistent processing of your voice data. You hereby consent to such processing. If you do not consent to the processing of your voice data, you must not use the voice features of the Service. CloseCall does not guarantee the permanent storage of voice recordings and may delete such recordings at any time in accordance with its data retention policies as described in our Privacy Policy.
8.4 License to User Content. By submitting, uploading, or transmitting any content to the Service (including voice data, text inputs, feedback, and any other materials) ("User Content"), you grant CloseCall a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, process, adapt, modify, analyze, and create derivative works from your User Content solely for the purposes of: (a) providing and operating the Service; (b) improving and developing the Service and its features; (c) generating aggregated and anonymized analytics and insights; and (d) any other purpose described in our Privacy Policy.
8.5 Anonymized and Aggregated Data. CloseCall may create anonymized and aggregated data derived from your use of the Service ("Aggregated Data"), including aggregated performance metrics, usage patterns, objection handling statistics, and industry benchmarks. Aggregated Data does not personally identify you. CloseCall owns all right, title, and interest in Aggregated Data and may use it for any lawful purpose, including product improvement, industry research, and marketing.
8.6 Feedback. If you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service ("Feedback"), you hereby assign to CloseCall all right, title, and interest in and to such Feedback, and CloseCall is free to use such Feedback without any obligation or compensation to you.
9.1 AI-Generated Content. The Service utilizes artificial intelligence to generate voice conversations, performance scores, and related content. AI-generated outputs are probabilistic in nature and may contain inaccuracies, errors, or outputs that do not reflect real-world conditions. You should not rely on AI-generated content as a substitute for professional sales training, employment evaluation, or business advice.
9.2 No Guarantee of Outcomes. CloseCall does not guarantee that use of the Service will result in any particular sales outcome, close rate improvement, revenue increase, or professional advancement. The Service is a practice tool, and any correlation between use of the Service and real-world performance is not warranted by CloseCall.
9.3 AI Model Limitations. AI models used in the Service are provided by third-party providers and are subject to their own limitations, biases, and errors. CloseCall does not control the underlying behavior of these AI models and disclaims all liability for the outputs they generate. AI personas in the Service are fictional characters and do not represent real individuals or actual customer interactions.
9.4 Not an Employment Tool. The Service is designed as a voluntary training aid. Performance scores, rankings, and leaderboard positions generated by the Service are not intended to be used as the sole or primary basis for employment decisions, including hiring, firing, promotion, demotion, or compensation decisions. Any employer using the Service is solely responsible for ensuring compliance with all applicable labor and employment laws.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated herein by reference. Without limiting the foregoing, you agree not to:
11.1 CloseCall's Ownership. The Service, including all software, code, algorithms, AI models (as implemented in the Service), user interfaces, designs, graphics, text, audio outputs, personas, scenarios, scoring methodologies, and all other elements of the Service (collectively, "CloseCall Materials"), are the exclusive property of CloseCall or its licensors and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the CloseCall Materials except the limited license expressly set forth in Section 7.
11.2 Trademarks. "CloseCall," "CloseCall Pro," the CloseCall logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Contractor Cortex LLC or its affiliates. You shall not use such marks without the prior written permission of CloseCall.
11.3 Third-Party IP. The Service may incorporate third-party software, AI models, and services. All third-party trademarks, service marks, and intellectual property referenced in the Service are the property of their respective owners.
12.1 Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.
12.2 Third-Party Processors. The Service relies on third-party service providers for hosting, payment processing, AI inference, email delivery, and other functions. These third-party processors may have access to your data solely to the extent necessary to perform their services. A current list of material sub-processors is maintained in our Privacy Policy.
12.3 Data Security. CloseCall implements commercially reasonable administrative, technical, and physical safeguards designed to protect the security and confidentiality of your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and CloseCall cannot guarantee absolute security.
12.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please see our Privacy Policy for details on how to exercise your rights.
12.5 Children's Privacy. The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
15.1 Agreement to Arbitrate. You and CloseCall agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.
15.2 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The arbitration shall take place in the State of Arizona, or at another mutually agreed-upon location, or remotely via videoconference as permitted by the AAA rules.
15.3 Arbitration Fees. If CloseCall initiates arbitration, CloseCall will pay all AAA filing and arbitrator fees. If you initiate arbitration, you will be responsible for the initial filing fee as set by the AAA Consumer Arbitration Rules, and CloseCall will pay the remainder of the AAA filing and arbitrator fees. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees and costs to the prevailing party.
15.4 Class Action Waiver. YOU AND CLOSECALL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.
15.5 Exceptions. This arbitration agreement does not apply to: (a) individual actions brought in small claims court; (b) claims for injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; or (c) any claims that applicable law prohibits from being subject to mandatory arbitration.
15.6 Opt-Out Right. You may opt out of this arbitration provision by sending written notice to CloseCall at legal@closecallpro.ai within thirty (30) days of your initial acceptance of these Terms. Your notice must include your name, mailing address, email address associated with your account, and a clear statement that you wish to opt out of the arbitration clause. If you opt out, you and CloseCall agree to submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
15.7 Survival. This Section 15 shall survive termination of these Terms and your use of the Service.
You agree to indemnify, defend, and hold harmless CloseCall, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any User Content you submit to the Service; (e) your violation of any applicable law or regulation; or (f) in the case of a Manager, any failure to obtain necessary consents from Team Members as required by Section 4.3.
17.1 Termination by CloseCall. CloseCall may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: (a) violation of these Terms; (b) a request by law enforcement or a government agency; (c) unexpected technical or security issues; (d) extended periods of inactivity; (e) non-payment of subscription fees; or (f) discontinuation of the Service.
17.2 Termination by You. You may terminate your account at any time by canceling your subscription through your account settings and ceasing all use of the Service.
17.3 Effect of Termination. Upon termination: (a) all licenses and rights granted to you under these Terms will immediately cease; (b) you must immediately cease all use of the Service; (c) any outstanding fees owed to CloseCall prior to termination remain payable; and (d) CloseCall may delete your account data in accordance with its data retention policies as described in our Privacy Policy.
17.4 Survival. The following Sections shall survive termination of these Terms: Sections 6 (Cancellation and Refunds), 8 (User Content and Voice Data), 11 (Intellectual Property), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Binding Arbitration and Class Action Waiver), 16 (Indemnification), 17.3 (Effect of Termination), 17.4 (Survival), 19 (Governing Law), and 20 (General Provisions).
18.1 Right to Modify. CloseCall reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on our website with a revised "Last Updated" date; and (b) sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.
18.2 Acceptance of Changes. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to cancel your subscription and discontinue use of the Service prior to the effective date of the changes.
These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Subject to Section 15 (Binding Arbitration), the exclusive jurisdiction and venue for any legal proceeding arising out of these Terms shall be the state and federal courts located in Maricopa County, Arizona, and you and CloseCall each consent to the personal jurisdiction of such courts.
20.1 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and CloseCall regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
20.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
20.3 Waiver. The failure of CloseCall to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CloseCall.
20.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without CloseCall's prior written consent. CloseCall may assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
20.5 Force Majeure. CloseCall shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, government actions, power failures, Internet disturbances, or actions or omissions of third-party service providers.
20.6 Notices. Any notices required or permitted under these Terms shall be provided: (a) by CloseCall, via email to the address associated with your account or by posting on the Service; and (b) by you, via email to legal@closecallpro.ai. Notices shall be deemed received upon transmission if sent by email.
20.7 Electronic Communications. By using the Service, you consent to receive communications from CloseCall electronically, including emails, push notifications, and notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
20.8 No Third-Party Beneficiaries. These Terms are for the benefit of, and enforceable by, the parties hereto and their respective successors and permitted assigns. Nothing herein shall create any third-party beneficiary rights.
20.9 Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms, please contact us at:
Contractor Cortex LLC d/b/a CloseCall
Email: privacy@closecallpro.ai
Support: support@closecallpro.ai
Legal: legal@closecallpro.ai
Website: closecallpro.ai
